Refund policy

Return & Refund Policy

At Zevy, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible item, you may request a return in accordance with the policy below.

1. Return Period

We offer a 3-day return policy, which means you have 3 days from the date you receive your order to request a return.

Return requests submitted after this 3-day period may not be accepted.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

The return request must be submitted within 3 days of receiving the order.
The product must be unused and in the same condition in which you received it.
The product must be returned in its original packaging.
All original tags, accessories, and included items should be returned where applicable.
You must provide your order number or other valid proof of purchase.
Clear photo or video proof is required for every return request. The photo or video must clearly show the product and the reason for the return, such as damage, defect, or incorrect item.

Failure to provide the required photo or video proof may result in the return request being rejected.

3. How to Request a Return

To request a return, contact us at:

zevysupportofficial@gmail.com

Please include:

Your order number
Your name
The reason for requesting the return
Clear photos or videos of the product
Photos of the packaging, if the issue involves shipping damage

Our team will review your request and provide further instructions if your return is approved.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after receiving it.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at zevysupportofficial@gmail.com within 3 days of delivery.

You will be required to provide clear photo or video proof of the issue so that we can evaluate your claim.

Depending on the situation, we may offer a:

Replacement
Refund
Other appropriate resolution

We reserve the right to request additional information or evidence when necessary to evaluate a return or refund request.

5. Items That Cannot Be Returned

Returns may not be accepted for:

Products that have been used or damaged after delivery due to customer misuse
Products returned without their original packaging
Products missing accessories or parts supplied with the original order
Products returned after the 3-day return period
Personalized or custom-made products, where applicable
Gift cards
Sale or promotional items specifically identified as non-returnable

If you are unsure whether your order qualifies for a return, please contact us before sending anything back.

6. Exchanges

We generally do not offer direct exchanges.

If you would like a different product or variant, you may request a return for the original product, subject to the eligibility requirements above. Once your return has been approved and processed, you may place a new order for the desired product.

7. Return Shipping

If the return is due to a damaged, defective, or incorrect item, Zevy will provide return instructions and may cover the applicable return shipping costs.

For returns requested for other reasons, including a change of mind, return shipping costs may be the responsibility of the customer.

8. Refunds

Once we receive your returned product, we will inspect it and notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process the refund and display the amount in your account.

If 15 business days have passed since your refund was approved and you have still not received it, please contact us at:

zevysupportofficial@gmail.com

9. Refund Amount

Approved refunds will generally cover the eligible purchase amount.

Original shipping charges may not be refundable unless the return is due to an error on our part, such as sending an incorrect or defective product.

Any applicable deductions will be communicated to you before the refund is processed.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at zevysupportofficial@gmail.com.

Because orders may be processed or shipped shortly after being placed, we cannot guarantee that a cancellation request can be fulfilled once processing or shipment has begun.

If the order has already been shipped, you may need to follow the return procedure outlined in this policy.