Shipping policy

Shipping Policy

At Zevy, we work to process and deliver your orders as quickly and smoothly as possible. Please review the information below regarding order processing, shipping, and delivery.

1. Order Processing

Orders are generally processed within 1–3 business days after your order is successfully placed.

Orders are not typically processed or shipped on Sundays or public holidays.

Once your order has been shipped, you will receive shipping information and tracking details where available.

Please note that processing times may occasionally be longer during sales, promotions, holidays, or periods of unusually high order volume.

2. Shipping Time

Estimated delivery time is generally:

3–7 business days after your order has been shipped.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, courier service, weather conditions, holidays, and other circumstances outside our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Zevy may offer free shipping promotions or other shipping offers. Any applicable offer will be clearly displayed on our website or at checkout.

4. Tracking Your Order

Once your order has been shipped, you may receive a tracking number through the contact information provided during checkout.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

If your tracking information has not updated for several days, please contact us at:

zevysupportofficial@gmail.com

5. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

Weather conditions
Public holidays
Courier delays
High shipping volumes
Incorrect or incomplete delivery information
Natural disasters
Transportation disruptions
Other unforeseen circumstances

Zevy is not responsible for delays caused by the shipping carrier or circumstances outside our reasonable control.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realize that you entered an incorrect address, please contact us as soon as possible at zevysupportofficial@gmail.com.

We cannot guarantee that the shipping address can be changed once an order has been processed or shipped.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

7. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with:

Household members
Neighbors
Your building's reception/security
The delivery location specified by the courier

If you still cannot locate your package, contact us at zevysupportofficial@gmail.com and we will assist you in determining the next steps.

8. Damaged Packages

If your package arrives visibly damaged, please take clear photos or videos of the package and the product before disposing of any packaging materials.